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Facebook ‘did nothing about Taylor Swift ticket hack scam’

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Facebook users whose accounts were hacked and hijacked to sell fake Taylor Swift tickets have critizised the platform for not doing more to stop the scammers.

Some said friends had lost hundreds of pounds after responding to scam posts offering tickets to Swift’s UK tour dates, and that Facebook did not respond to multiple attempts to report the hacks.

Kerry Plant, from Worcester, said: “Had they reacted to this a little bit sooner, then we could have prevented quite a bit of this.”

Facebook said it takes “the safety and security of our community seriously” and is “continually investing in protections against fraud”.

There has been huge demand for tickets to see the pop superstar’s Eras tour, which reaches Europe when she plays in Paris on Thursday, before UK dates in June and August.

Last month, Lloyds Bank estimated that British fans had lost £1m in ticket scams, 90% of which were said to have started on Facebook.

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